Return and Refund

Return & Refund Policy

At Speedbox NZ, we aim to provide a clear and fair return process. This policy outlines the conditions under which returns, refunds, and exchanges are handled.

Return Eligibility

You may request a return within 30 days of receiving your order. To be eligible for a return, items must meet the following conditions:

Unused and in the same condition as received
Returned in original packaging
Include proof of purchase (receipt or order confirmation)

Returns that do not meet these conditions may not be accepted.

How to Request a Return

To initiate a return, please contact us before sending any item back.

Email: info@speedbox.nz

Items sent without prior approval will not be accepted.

Return Shipping

Customers are responsible for return shipping costs unless the item is faulty, damaged, or incorrect. We recommend using a tracked shipping method, as we are not responsible for items lost during return transit.

Damaged or Incorrect Items

Please inspect your order upon delivery. If your item is damaged, defective, or incorrect, contact us as soon as possible so we can assess the issue and provide a suitable resolution.

Exchanges

We offer exchanges for items that are defective or damaged. If you require an exchange for the same product, please contact us to arrange the process.

Restocking Fee

If you change your mind after purchasing, a 5% restocking fee may apply to returned items. No restocking fee applies if you choose to exchange the product for another item.

Refund Process

Once your return is received and inspected, we will notify you of the outcome. If approved, refunds will be processed to your original payment method.